Q:1 How do I place my order?
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can call our help-desk at +91 7773962667
Q:2 Can I buy multiple products in single order?
Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping.
Q:3 Can I ship the products to an address that is different to my billing address?
Yes. You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping address'.
Q:4 How do I know that my order is confirmed?
For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. Once you have confirmed 'YES', you will get a confirmation email and SMS on your registered email address and mobile number respectively.
Q:5 Can I leave items in my cart for future purchase?
Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.
Q:6 Do I have to have an account to place an order?
Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.
Q:7 How do I sign up for a Winnie’s Candor account?
All you need to do is provide us with your name, email address, mobile number and a password of your choice.
Q:8 What are the benefits of signing in?
Signing up for an account will give you benefits and give you a superior experience while shopping on Winnie’s Candor. Your account allows you to:
1. Track all past and present orders at any time in one place.
2. Notifications as soon as your favorite products are back in stock.
3. Rate and review products.
4. Never fill in your address and payment details more than once.
Q:9 Can I order a product that is "Out of Stock"?
Unfortunately, products listed as "Out of Stock" are not available for sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Winnie’s Candor account and are signed in at the same time.
Q10: Why was my order payment rejected?
There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Thirdly, check that your name and address match the name and address on your current credit card.
Q11: I cannot complete my registration, what do I need to do?
Contact us, detailing the problem you have encountered. You can either email us on firstname.lastname@example.org
Q:12 I forgot my password, what can I do?
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
Q:13 How do I make changes to my order?
Changes to the content of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to those content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please call our Customer Care Team as soon as possible on +91 7773962667. Please note that at this time we will be unable to guarantee successful cancellation of the order and advise that you check your order carefully before you confirm.
Q:14 What if an item is out of stock?
If an item is out of stock please wait for it to be stocked up soon.
Q:15 Can I place my order over the phone?
Yes, we are happy to take your order over the telephone. Please contact us on +91 7773962667 where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.
Q:16 What payment types do you offer?
You can pay for purchases using Debit card, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik etc.
Q:17 Can I ship to multiple addresses?
We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address.
Q:18 Is GST (Goods & Services Tax) included?
Yes, we will charge GST on all online orders. All prices shown are GST inclusive
Q:19 I am having some issues on the site. What advice can you give me to successfully place my order?
Please contact us on +91 7773962667 and we will be happy to talk you through and help you solve any issues you may be experiencing.
Q:20 How safe is it to use my debit/credit card or make an online payment on Winnie’s Candor?
We use the Razorpay payment gateway for all card payments and also for Net-banking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you'll be asked to enter after in your card details on the payment page. You'll be redirected to your individual bank's page where you'll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
Q:21 How do I find out what products will be coming up?
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a 'New Launch' marker on our home page for ease of browsing and shopping.
Q:22 Is COD available?
Unfortunately we do not have cod option available now.
Q 23 How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
B. SHIPPING AND DELIVERY POLICIES
Q:1 How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.
Q:2 What is the range of locations to which we ship our products?
We ship products throughout India.
Q:3 How Can I track my order?
We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.
Q:4 How are the items packaged at Winnie’s Candor?
Each product in your order is bubble wrapped and packed adequately.
C.RETURNS, CANCELLATIONS & EXCHANGES
Q:1 What is your Online Return Policy?
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.
Q:2 How do I cancel my order?
Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact us on +91 7773962667 (Timings: 10am-6pm IST) and we will be happy to help you with your order cancellation.
Q:3 How will I get a refund for my cancelled orders and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 30 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call us on +91 7773962667 (Timings: 10am- 6pm IST) or email us at email@example.com
D. AUTHENTICITY AND GENUINENESS
Q:1 What measures does we take to ensure the quality of Winnie’s Candor?
We at Winnie’s Candor are fully dedicated to our customers' satisfaction. Rest assured that Winnie’s Candor products available on our website are 100% genuine and authentic.
Q:2 What measures does Winnie’s Candor take to ensure the products are not damaged during delivery?
We at Winnie’s Candor maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bubble wrap and appropriate packaging.
Q:3 Do the storage systems ensure that the quality of the products is intact?
All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.
E. SHIPPING & DELIVERY
PURCHASES ARE SHIPPED FROM OUR WAREHOUSE IN Lonavla BY REPUTED COURIER AGENCIES. PLEASE ALLOW FOLLOWING NUMBER OF DAYS FROM RECEIPT OF YOUR ORDER.
Q.1 By when can I expect delivery of my order?
For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 4-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.
Q2. What do I need to know about my order delivery?
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Winnie’s Candor takes no responsibility for goods signed by an alternative person.
Q3. What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfill your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.